Shipping policy

1. Processing & Delivery Timeline

Order Processing: Once your order is placed and payment is confirmed, we will ship your package within 3–5 business days (excluding weekends and public holidays).

Delivery Timeline: After dispatch, estimated delivery times vary by shipping method:

Special Circumstances: During public holidays, peak shopping seasons (e.g., Double 11 / Singles' Day), or in the event of natural disasters or force majeure, delivery may take longer than usual. We will post updates on our website and social media channels.

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💡 A note from our small team: We're a small team with big hearts. Every piece is carefully inspected and thoughtfully wrapped before it leaves us — so we might be a little slower than the big brands, but we promise you this: we put just as much care into every single package as you put into choosing your piece. Thank you for your patience — we truly appreciate it.

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2. Domestic Shipping (Taiwan)

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📦 Store Pickup – Important Notes

• Once your package arrives at your chosen 7-ELEVEN store, you will receive an SMS notification. Please pick up your order within 7 days. Uncollected packages will be returned to us.

• SMS notifications are occasionally delayed or undelivered. For your convenience, we recommend checking your order status via the "My Account" section on our website or using the Shop App for real-time tracking updates. If you miss the pickup window due to a missed notification, we won't be able to offer store pickup for future orders — so please keep an eye on your tracking!

• Since our jewelry pieces are small and lightweight, they can always be shipped via store pickup with no size or weight restrictions.

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3. International Shipping

Currently, VERA MUSE primarily serves customers in Taiwan. If you are located outside of Taiwan and would like to place an order, please reach out to us — we'll do our best to check shipping availability and provide a quote for your location.

• 📧 Email: veramuse578@gmail.com

• 📱 Instagram: @veramuse_pearl

We are gradually working on expanding our international shipping options. Stay tuned to our social media for updates — we can't wait to share our pieces with the world!

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4. Order Tracking

Once your order has been shipped, we will send you a Shipping Confirmation Email with a tracking number so you can follow your package every step of the way.

You can also check your order status at any time by logging into your account and visiting the "Order History" page.

For the most up-to-date tracking, we recommend using the Shop App — it gives you real-time push notifications so you'll never miss an update.

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5. Shipping FAQs

Q: Can I choose a specific delivery time?

A: Home delivery couriers generally operate Monday–Friday, 9:00 AM – 6:00 PM. While we can't guarantee a specific time slot, the courier will usually call ahead to confirm a convenient time with you.

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Q: Can I change my pickup store after placing an order?

A: Once an order is confirmed, the pickup store cannot be changed. If you need to select a different store, please contact us before your order ships so we can cancel it and help you place a new one.

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Q: What happens if I don't pick up my order within 7 days?

A: The package will be returned to us, and we'll reach out to you once it's back. If you'd still like to receive your order, we'll be happy to reship it — but you'll need to cover the shipping fee again.

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Q: Can I change my delivery address after my order has shipped?

A: If your package hasn't been handed over to the courier yet, we may be able to update the address for you. Once it's on its way, you'll need to contact the carrier directly — please note this may incur additional fees.

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6. Contact Us

If you have any questions about shipping or delivery, we're always here to help:

• 📧 Email: veramuse578@gmail.com

• 📱 Instagram: @veramuse_pearl

• ⏰ Response Time: Monday – Friday, 9:00 AM – 6:00 PM — we typically reply within 2 hours