Refund policy

1. Seven-Day Right of Withdrawal

Under Article 19 of Taiwan's Consumer Protection Act, consumers who purchase goods through distance communication (including online shopping) are entitled to a 7-day cooling-off period (commonly referred to as a "trial period") starting from the day after receipt of the goods. You may return items without providing a reason, at no cost to you.

Calculation method: The 7-day period begins on the day after you receive your order, including weekends and public holidays. If the 7th day falls on a national holiday or weekend, the deadline is extended to the next business day.

2. Return Eligibility

✅ Returns Accepted



Condition Details
Within 7-day trial period Items must be in their original condition — unused, unworn, unaltered, with all accessories and packaging intact.
Defective or damaged items For defects not caused by normal wear and tear or improper use, the 7-day limit does not apply. Please contact us immediately for assistance.

❌ Returns Not Accepted (Please Read Carefully)

In accordance with regulations and industry standards for jewelry, the following items cannot be returned under the 7-day trial period:



Condition Explanation
Earrings For hygiene reasons, earrings (including clips, studs, hooks, etc.) cannot be returned once the seal is broken.
Worn, used, or altered items Items showing signs of wear — scratches, deformation, missing stones, tarnishing, or any usage marks — do not qualify for return.
Incomplete items Missing packaging, brand cards, dust bags, or free gifts.
Customized items Pieces altered to your specifications (length adjustments, engraving, or custom orders).
Beyond 7 days The 7-day period is calculated from the delivery date (based on carrier tracking). Returns submitted after this window will not be accepted.

💡 A friendly tip: For hygiene reasons, earrings cannot be returned once opened. To ensure you make the right choice, please refer to our detailed size guides, photos, and videos on the product page — or feel free to message us with any questions. We're always happy to help!

3. Return Process

If your item qualifies for a return, please follow these steps:

Step 1 — Contact Us
Reach out within 7 days of receiving your order via:

  • 📧 Email: veramuse578@gmail.com

  • 📱 Instagram: @veramuse_pearl

  • 🌐 Website: Contact Us page

Step 2 — Provide Order Details
Please have your order number, the product name(s) you wish to return, and the reason for return (this helps us process your request faster).

Step 3 — Package Your Item
Carefully repackage the item(s) with all accessories, brand cards, and free gifts in their original packaging. (Please note: earrings cannot be returned once unsealed.)

Step 4 — Ship It Back
We will provide you with a return address. Please note:

  • Return shipping is free for customers in Taiwan (domestic only).

  • We recommend using a trackable shipping method. VERA MUSE is not responsible for items lost or damaged during return transit.

Step 5 — Inspection & Refund
Once we receive your return, we will inspect the item(s) within 3–7 business days. If the return meets our conditions, we will process your refund via your original payment method. Please allow additional time for your bank or payment provider to reflect the credit.

4. Exchange Policy

Defective items (non-human error):
If you receive a defective item (damage not caused by normal wear or misuse), we will replace it with the same item at no cost to you, including return shipping.

Personal preference exchanges (size, style, etc.):
If you wish to exchange an item for personal reasons (wrong size, change of mind, etc.), please contact us within 7 days of receiving your order. You will be responsible for the return shipping costs, and exchanges are subject to stock availability.

Please note: Earrings cannot be exchanged once unsealed due to hygiene concerns.

5. What Is Not Considered a Defect

The following are not considered manufacturing defects and are not eligible for return or exchange:



Condition Explanation
Natural pearl characteristics Pearls are organic gemstones. Each one is unique — variations in luster, roundness, color, and natural surface markings are inherent to natural pearls and are not defects.
Sterling silver tarnishing S925 sterling silver naturally oxidizes over time when exposed to air, sweat, or chemicals. This is a normal property of silver. We provide care instructions, but tarnishing is not a product defect.
Measurement tolerances Handcrafted items may have a tolerance of ±0.5–1 cm. This is within acceptable range.
Color differences Due to differences in lighting, photography equipment, and display screens, slight color variations may occur. These are not considered defects.

6. Refund Methods



Payment Method Refund Method
Credit Card Refunded to the original credit card (typically reflected within 3–7 business days, depending on your bank).
ATM / Bank Transfer Refunded to your designated bank account.
Store Pickup & Pay Please provide your bank account details; refund will be processed to your account.

⚠️ Important note: If your order qualified for free shipping and your return brings the order total below the free shipping threshold, the original shipping cost will be deducted from your refund.

7. Contact Us

If you have any questions about returns or refunds, we're here to help:

  • 📧 Email: veramuse578@gmail.com

  • 📱 Instagram: @veramuse_pearl

  • ⏰ Response Time: Monday – Friday, 9:00 AM – 6:00 PM (we typically reply within 2 hours)

A Note from Our Team

P.S. We're a small team with big dreams. Every piece you see is personally picked and handcrafted by us. We hope you love them as much as we love finding them for you. If anything isn't quite right, please give us the chance to make it better — we'll do everything we can to make sure you feel the warmth of VERA MUSE. 💛