FAQ

1. Do your products come with a warranty?

Yes, we are confident in the quality of our products. Most items come with a ten-year warranty covering manufacturing defects. Please refer to the specific product page for detailed warranty information.

2. Can I change my order after placing it?

You can modify your order within 24 hours of placing it. Please contact our customer service team, and we will process your request as soon as possible.

3. How long does it take for an order to ship?

Generally, orders are processed and shipped within 5-7 business days. Actual delivery times may vary slightly depending on the region and product. Once shipped, you will receive a shipping notification email with a tracking number.

4. What happens if my order is lost or stolen?

If your order shows as delivered but you haven't received it, please first check if a family member or neighbor accepted it on your behalf. If you still cannot find it, please contact customer service (with your order number), and we will assist with the investigation. If a package marked "delivered" is lost, it may be considered stolen. For stolen items, you will need to file a police report before we can proceed with further actions.