Shipping Policy

I. Shipping Time

  1. Order Processing Time: After an order is placed and payment is completed, we will arrange for shipment within 5-7 business days (excluding weekends and national holidays).

  2. Delivery Time: After shipment, the estimated arrival times according to your chosen delivery method are as follows:

    • Home Delivery: Approximately 3-5 business days

    • Store Pickup: Approximately 5-7 business days

  3. Special Circumstances: In case of national holidays, major shopping seasons (e.g., Double 11), natural disasters, or force majeure, shipping times may be extended. We will announce such changes on our official website or social media.

A friendly reminder: We are a small team, and each piece of jewelry undergoes inspection and packaging before shipment—so it might be a little slower than big brands, but please trust that our dedication to each package is unwavering.

II. Delivery within Taiwan



Shipping Method Shipping Fee Free Shipping Threshold Estimated Delivery Time
Home Delivery (Hsinchu Logistics) NT$80 Free shipping on orders over NT$1,500 2-3 business days after shipment
Store Pickup (7-ELEVEN) NT$80 Free shipping on orders over NT$1,500 3-5 business days after shipment

Special Reminder for Store Pickup:

  • After the package arrives at the store, a text message notification will be sent. Please pick it up within 7 days; overdue packages will be automatically returned.

  • As store pickup SMS notifications are occasionally missed, we recommend logging into your "Member Center" on our official website to check your order status, or using the Shop App to track delivery progress. If a package is not picked up on time due to a missed notification, we regret that we cannot offer store pickup service again.

  • Jewelry items are small and light and can all be shipped via convenience store delivery, without volume restrictions.

III. Other International Deliveries

Currently, VERA MUSE primarily serves Taiwan. If you are located in other countries/regions and wish to order, please contact us through the following methods to confirm shipping feasibility and costs:

  • Email: veramuse578@gmail.com

  • Instagram: @veramuse_pearl

We will gradually open up more international delivery regions in the future. Please follow VERA MUSE's social media announcements for updates.

IV. Order Status Inquiry

  1. After an order is shipped, we will send a "Shipping Notification" via email, including the tracking number.

  2. You can also log in to the official website "Member Center" → "Order Inquiry" to check the latest status.

  3. Using the Shop App provides real-time delivery tracking notifications.

V. Frequently Asked Questions about Shipping

Q: Can I specify a delivery time slot?
A: Home delivery usually takes place Monday to Friday from 9:00 to 18:00. Specific time slots cannot be designated, but the driver will contact you to confirm before delivery.

Q: Can I change the store for store pickup?
A: The pickup store cannot be changed after the order is placed. If you need to change it, please contact customer service to cancel the order and re-order before shipment.

Q: What if I don't pick up the package within the deadline?
A: The package will be automatically returned, and we will contact you once we receive it. If you wish to reship, you will be responsible for the shipping fee again.

Q: Can I change the address after the item has been shipped?
A: If the package has not yet been collected by the logistics provider, we can assist with modification. If it has already been shipped, you will need to contact the logistics provider directly, and additional fees may apply.

VI. Contact Us

For any shipping-related questions, please feel free to contact us:

  • Email: service@veramuse.com.tw

  • Instagram: @veramuse_pearl

  • Response Time: Monday to Friday, 9:00-18:00, with a response within 2 hours.