運送政策 Shipping Policy

1. 出貨時間

訂單處理時間：訂單成立並完成付款後，我們將於 5-7 個工作天內安排出貨（不含週末及國定假日）。

配送時間：出貨後，依據您選擇的配送方式，預計抵達時間如下：

現貨：約 3-5 個工作天

預購：約 7-14 個工作天

特殊情況：如遇國定假日、大型購物檔期（如雙11）、天災或不可抗力因素，出貨時間可能延長，我們將於官網或社群公告。

小提醒：我們是小團隊，每一件飾品出貨前都會經過檢查和包裝——所以可能會比大品牌的出貨慢一點點，但請相信，我們對每一件包裹的用心不會少。

2. 台灣地區配送 

 

配送方式 運費 免運門檻 預計送達時間
宅配（新竹物流） NT$100 訂單滿 NT$1,500 享免運 出貨後 3–5 個工作天
超商取貨（7-ELEVEN） NT$80 訂單滿 NT$1,500 享免運 出貨後 5–7 個工作天

 

超商取貨特別提醒：包裹送達門市後，系統會發送簡訊通知。請於 7 天內完成取貨，逾期未取將自動退回。 因超商簡訊偶有漏發，建議您登入官網「會員中心」查看訂單狀態，或使用 Shop App 追蹤配送進度。若因未收到通知而逾期未取，恕無法再次提供超商取貨服務。

注意⚠️  超商配送金額限制：單一訂單$5000以下才可透過超商配送喔～

3.訂單狀態查詢 

訂單出貨後，我們會透過 Email 發送「出貨通知」，內含物流編號。 您也可以登入官網「會員中心」→「訂單查詢」，查看最新狀態。 使用Shop App可獲得即時配送追蹤通知。 

4.聯繫我們 

如有運送相關問題，歡迎隨時聯繫我們：

Email：service@veramuse.com.tw

Instagram：@veramuse_pearl

回覆時間：週一至週五 9:00-18:00，2小時內回覆  

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1.Processing & Delivery Times

Order Processing
Once your order is placed and payment is confirmed, we'll arrange shipment within 5–7 business days (excluding weekends and public holidays).

Delivery Time
After your order ships, estimated delivery times depend on the shipping method you choose:

  • In-Stock Items: Approximately 3–5 business days

  • Pre-Order Items: Approximately 7–14 business days

Special Circumstances
During public holidays, major shopping events (such as Double 11), natural disasters, or other circumstances beyond our control, shipping may take longer. We'll post updates on our website or social media.

A Small Note
We're a small team—and every piece is inspected and packed by hand before it ships. So yes, we might be a little slower than the big brands. But we promise: no less care goes into every parcel.

2. International Shipping

VERA MUSE currently focuses on serving customers in Taiwan, but we're happy to ship internationally. If you're outside Taiwan and would like to place an order, please reach out to us first—we'll confirm whether we can ship to your country and provide a shipping quote.

How to place an international order:

  1. Contact us via email or Instagram with the items you'd like to purchase, along with your shipping address

  2. We'll confirm shipping availability and send you a total quote, including shipping fees

  3. Once payment is confirmed, we'll arrange shipment and send you a tracking number

International Shipping Rates

International shipping rates are calculated based on your destination and the weight of your order. Once we receive your order details, we'll provide a personalized shipping quote.

Estimated Delivery Times

Region Estimated Delivery
Asia (Hong Kong, Singapore, Malaysia, Japan, Korea) 7–14 business days
North America, Europe, Australia 10–21 business days
Other Regions 14–28 business days

 

Please note:

  • Delivery times are estimates and may vary due to customs processing, local postal service delays, or other circumstances beyond our control

  • Import duties, taxes, and customs fees (if applicable) are the responsibility of the recipient

  • We're unable to mark international orders as "gifts" or under-declare value—this is against customs regulations

  • Once an international order has shipped, we're unable to modify the shipping address

Customs & Duties

International orders may be subject to import duties, taxes, or customs fees levied by your country. These charges are the recipient's responsibility and are not included in our product or shipping prices. We recommend checking with your local customs office before ordering if you have concerns.

Lost or Delayed International Orders

While we do our best to ensure timely delivery, we can't guarantee delivery times for international orders once they've left Taiwan. If your order is significantly delayed, please contact us and we'll do our best to assist—though we're limited in what we can do once a parcel is in the hands of international carriers.

Countries We Currently Ship To

We're gradually expanding our international shipping. If you don't see your country listed or aren't sure whether we ship to your location, please contact us and we'll confirm.

Get in Touch

3.Order Tracking

Once your order ships, we'll send a shipping confirmation email with your tracking number.

You can also log in to the Member Center → Order History on our website to check your latest order status.

For real-time delivery updates, use the Shop App to track your parcel.

4. Contact Us

If you have any shipping-related questions, we're here to help:

  • Email: service@veramuse.com.tw

  • Instagram: @veramuse_pearl

  • Response Time: Monday to Friday, 9:00 AM–6:00 PM. We reply within 2 hours.

We'll respond within 2 business days with a shipping quote and payment details.