Refund policy

一、七天鑑賞期

根據台灣《消費者保護法》第19條規定，凡透過通訊交易（包含網路購物）購買商品的消費者，享有收到商品次日起算7日內的猶豫期（又稱鑑賞期），無須說明理由即可退貨，且不需負擔任何費用或對價。計算方式：以您收到商品的隔天作為第1天起算，包含例假日。若第7天為國定假日或例假日，則順延至次一個工作日。

二、退貨條件

✅ 可以退貨的情況

1. 七日鑑賞期內退貨：商品保持原銷售狀態（全新、未佩戴、未修改、配件齊全），可申請退貨。

2. 商品有瑕疵或損毀：非因正常耗損、非因不當使用或存放造成的瑕疵，不受七日鑑賞期限制，請立即聯繫我們處理。

❌ 不接受退貨的情況（請特別注意）

根據法規及飾品產業實務，以下情況不適用七日鑑賞期退貨：

情況	說明
耳環類商品	因個人衛生考量，耳環（含耳夾、耳釘、耳勾等）拆封後即不接受退貨
已佩戴、使用或修改	商品出現佩戴痕跡、刮傷、變形、掉鑽、氧化等使用痕跡，即不符合退貨條件
配件不齊全	商品包裝、品牌卡、防塵袋、贈品等遺失或損毀
客製化商品	依您指定修改長度、刻字或訂製的款式
超過7日鑑賞期	以物流簽收日期為準，超過7日即無法受理

 

貼心提醒：耳環類商品因衛生因素無法退貨，建議您在選購時可以多參考商品頁面的尺寸說明、佩戴實拍圖，或私訊我們詢問細節，我們很樂意幫您確認！

三、退貨流程

如商品符合退貨條件，請依以下步驟操作：

1. 聯繫我們：於收到商品7日內，透過以下方式聯繫客服：

   • • Instagram：@veramuse_pearl

     • Email：service@veramuse.com.tw

2. 提供訂單資訊：請告知您的訂單編號、欲退貨商品名稱、退貨原因（可加速處理）。

3. 包裝商品：請將商品（含配件、品牌卡、贈品）以原包裝或妥善包裝寄回。耳環類商品一經拆封恕不退貨。

4. 寄回商品：我們將提供退貨地址。請注意：

   • 退貨運費由 VERA MUSE 負擔（台灣本島）

   • 建議使用可追蹤的寄送方式，寄送過程中若發生遺失或損毀，需由您自行承擔

5. 檢查與退款：收到退貨商品後，我們將在3-7個工作天內檢查商品狀態。確認符合退貨條件後，我們會依原始付款方式退款。退款實際到帳時間依各銀行或支付平台處理速度為準.

四、換貨政策

如您收到的商品有瑕疵（非人為因素造成的損壞），我們將為您更換同款商品，運費由 VERA MUSE 負擔。

如因個人因素（尺寸不合、款式不喜歡等）希望換貨，請於收到商品7日內聯繫我們。換貨運費由您負擔，且需視庫存狀況而定。

提醒：耳環類商品拆封後不接受換貨。

五、瑕疵定義

以下情況不屬於瑕疵，恕不接受退換貨：

情況	說明
天然珍珠特徵	珍珠為天然有機寶石，每顆的光澤、圓度、顏色、生長紋路皆為獨特，此為天然珍珠的正常現象，不屬於瑕疵
銀飾氧化	S925銀飾佩戴後接觸空氣、汗水或化學物質會自然氧化變色，此為金屬正常特性。我們提供保養教學，但氧化不屬於商品瑕疵
尺寸誤差	手工測量尺寸可能存在 ±0.5-1cm 的合理誤差
色差	因拍攝設備、光線、電腦/手機螢幕顯示差異造成的顏色不同，不屬於瑕疵

 

六、退款方式

提醒：如訂單享有免運優惠，退貨後訂單金額未達免運門檻，我們將從退款中扣除原運費。

七、客服聯繫

如有退貨退款相關問題，歡迎隨時聯繫我們：

• Instagram：@veramuse_pearl
• Email：service@veramuse.com.tw
  • 回覆時間：週一至週五 9:00-18:00，2小時內回覆

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P.S. 我們是小團隊，有大夢想。每一件飾品都是我們親自挑選回來的。希望妳喜歡她們，就像我們喜歡為妳挑選她們的過程一樣。如果商品有任何讓妳不滿意的地方，請先給我們一個機會處理——我們會用最大的誠意，讓妳感受到 VERA MUSE 的溫度。

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1. 7-Day Cooling-Off Period

Under Article 19 of Taiwan's Consumer Protection Act, consumers who purchase goods through distance transactions (including online shopping) are entitled to a 7-day cooling-off period (also known as a right of inspection), starting from the day after receiving the goods. You may return your purchase without giving a reason, and without bearing any fees or compensation.

How it's calculated: Day 1 begins the day after you receive your item, and the period includes weekends and holidays. If Day 7 falls on a public holiday or rest day, the deadline extends to the next business day.

2. Return Conditions

✅ Returns We Accept

• Returns within the 7-day cooling-off period: Items must be in their original, resalable condition (brand new, unworn, unmodified, with all accessories included).

• Defective or damaged items: If an item is defective due to something other than normal wear or improper use or storage, the 7-day cooling-off period does not apply. Please contact us immediately so we can make it right.

❌ Returns We Cannot Accept (Please Note)

Under Taiwan's regulations and standard jewelry industry practice, the following are not eligible for returns under the 7-day cooling-off period:

A friendly note: Because earrings cannot be returned for hygiene reasons, we recommend reviewing the sizing details, model photos, and product descriptions carefully before ordering—or messaging us directly. We're always happy to help you confirm the details!

3. Return Process

If your item qualifies for return, please follow these steps:

Step 1 — Contact us within 7 days of receiving your item:

• Instagram: @veramuse_pearl

• Email: service@veramuse.com.tw

Step 2 — Provide your order information: Please share your order number, the item(s) you'd like to return, and the reason (this helps us process faster).

Step 3 — Pack the item: Return the item with all accessories, brand cards, and gifts, using the original packaging or secure packaging. Earrings cannot be returned once the packaging has been opened.

Step 4 — Ship it back: We'll provide a return address. Please note:

• Return shipping is covered by VERA MUSE (main island of Taiwan)

• We recommend using a trackable shipping method—if the parcel is lost or damaged in transit, the risk is yours

Step 5 — Inspection & refund: Once we receive your return, we'll inspect the item within 3–7 business days. After confirming it meets our return conditions, we'll issue a refund via your original payment method. The actual time for the refund to appear depends on your bank or payment platform's processing speed.

4. Exchange Policy

If you received a defective item (damage not caused by human factors), we'll exchange it for the same piece—shipping covered by VERA MUSE.

If you'd like to exchange for personal reasons (wrong size, change of preference, etc.), please contact us within 7 days of receiving your item. Exchange shipping is covered by you, and availability depends on stock.

Please note: Earrings cannot be exchanged once the packaging has been opened.

5. What Counts as a Defect

The following are not considered defects and are not eligible for return or exchange:

6. Refund Methods

Please note: If your order qualified for free shipping, and the return brings the order total below the free-shipping threshold, we'll deduct the original shipping fee from your refund.

7. Contact Us

If you have any questions about returns or refunds, we're here to help:

• Instagram: @veramuse_pearl

• Email: service@veramuse.com.tw

• Response Time: Monday to Friday, 9:00 AM–6:00 PM. We reply within 2 hours.

P.S. We're a small team with big dreams. Every piece of jewelry is hand-selected by us. We hope you love them as much as we loved choosing them for you. If anything about your order leaves you unsatisfied, please give us a chance to make it right first—we'll do everything we can to show you the warmth behind VERA MUSE.